All of our orders are dispatched via Parcelforce Signed For service.
The shipping cost of any order is automatically calculated on a weight and destination basis. The method of shipping used is based on the weight and destination of the order.
Please ensure you enter your correct details in the address book for the shipping address(s) you require. Address's without postal/zip codes or house numbers etc will be delayed until the correct details can be verified.
As many of the shipping services we use require proof of delivery if possible please have your order shipped to an address where a signature can be provided (many customers use their work address). Please provide a daytime contact telephone number.
We can only deliver to the address supplied, if you think you will be unavailable at the time of delivery then please supply an alternative address in your account or leave a note for Parcelforce to deliver elsewhere (eg. a neighbours house).
Parcelforce will not deliver to PO boxes, customers will have to supply an alternative delivery address if this method is shown as the shipping method.
Shipping rates are now calculated based on the weight and destination.
The delivery method is determined by the weight or in the case of long distance air freight by the dimensions of your order.
To calculate the shipping cost for your order, add the items that you wish to purchase to your basket and select your delivery location using the drop down menu. This will calculate the delivery cost for you as well as the total cost of the order including the delivery cost.
This is to be paid by the customer if applicable. We will NOT under any circumstances falsify customs documents and the total value of the goods will be stated on every parcel shipped should this apply to your countries laws.
Returns Policy for Parts or Accessories Ordered by Internet Order
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
No returns will be accepted for unwanted items after the seven day period has elapsed.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or Paypal account will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods only.